Information Technology Services

GTS has adopted the IT Service Management (ITSM) as its discipline for managing information technology (IT) solutions. ITSM is a philosophy centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers.

ITSM is process-focused and in this sense has ties and common interests with process improvement movement (e.g., TQM, Six Sigma, Business Process Management, CMMI) frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

Information Technology (IT) is defined as "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." IT deals with the use of electronic computers and computer software to convert, store, protect, process, transmit, and securely retrieve information.

GTS provides services in the following IT related areas:

• Hardware Support
• Operating System Support
• Programming Support
• Database Administration
• Security
• Network Design and Implementation
• Disaster Recovery Solutions

Call Center/Help Desk Support

As technology progresses, so does the need for qualified and cost effective support. Also, with the advancement in technology, industry is expanding its virtual capabilities. GTS provides the ideal solution to meet these needs. With its primary location in El Paso, Texas, GTS can provide well qualified personnel at lower than industry average prices. GTS can offer this advantage remotely to any perspective customer, no matter their location.